Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Pookami. We are committed to delivering your order safely and efficiently throughout the United States.

Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday).
  • Orders placed on weekends or U.S. holidays will be processed on the next business day.
  • Once your order ships, you will receive a shipping confirmation email with a tracking number.

Shipping Time

United States

  • Standard Shipping: 7–12 Business Days
  • Order Processing: 1–3 Business Days

Estimated Total Delivery Time: 7–15 Business Days

Please note that delivery times are estimates and may vary during holidays, severe weather, or carrier delays.

Shipping Cost

🎉 Free Standard Shipping on All U.S. Orders

No minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a tracking email with your tracking number.

Tracking information may take 24–48 hours to become available after shipment.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

Pookami is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact our customer support team. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

To help us assist you quickly, include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping package

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be modified or canceled.

Contact Us

If you have any questions about shipping or your order, please contact us.

Email: support@pookami.com

We aim to respond to all inquiries within 24–48 business hours.

Our Commitment

At Pookami, every order is carefully prepared, securely packaged, and shipped with care. We're dedicated to providing a smooth shopping experience from the moment you place your order until it arrives at your door.

Thank you for choosing Pookami. 💙